Frequently Asked Questions

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

How do I book?

Please select the “Book Now” button on our homepage.

  1. Contact Us: If you have any questions or need assistance during the booking process, feel free to send us a direct message on our Instagram or Facebook page, or contact our customer service team at [Customer Service Phone Number] or [Customer Service Email].

Is there parking?

There is a secured garage for two automobiles in each villa. If you are not a hindrance, you may also park on the side of the road. To avoid smoke entering the living room area, please remember to park facing the villa.

Do you allow pets?

Pets are welcome at Stellaluna’s exclusive resort. There is a nominal fee Php 1,500.00 Pet Surcharge per night (valid for up to 2 pets) if you are traveling with a pet to help cover the expense of additional cleaning and vacuuming. For other animals, management approval and related fees are required. Must wear a diaper at all times inside the villa. Thank you so much!

GENTLE REMINDER FOR FUR PARENTS

  1. In the Villa’s open spaces, pets are welcome. Furthermore, they are permitted to stay in the Senior Room on the ground floor ONLY. They cannot enter Bedroom 1,2,3 and the Master’s Bedroom on the 2nd floor.
  2. Pets must never left unattended and must always be with the owner or a designated person.
  3. Pets are not allowed to swim in the pool. (Penalty fee: Php 3,000)
  4. Remove and property dispose of any waste or litter left behind by your pet(s) in the villa. If my pet leaves food, feces, or any other waste on the floor, there will be an excessive clean-up cost. (Excessive clean-up and/or damage fee starts at Php2,500)
  5. Present vaccination cards for your pets. All essential and current immunization and inoculations should be given to your dogs, They should also be free of any diseases or disorders that are contagious. If necessary, you should be able to provide the records for  your animals.
  6. Owners who bring pets agree to register them when they check into the villa and to sign the necessary pet waiver.

What kind of cookware/kitchenware will be provided?

Only the bare necessities are available: a medium pot and pan, a knife, and a cutting board. If necessary, feel free to bring your own.

Please be aware that bringing your own stove is not permitted. (gas & electric).

If you have any questions feel free to contact us!

Calls Only: +63 966 856 5171
SMS/Viber: +63 917 527 4669

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